Hi %first_name%, Thank you for purchasing Powerverse Home EV Charging. This email confirms your order of the %package%, which includes standard installation at the delivery address below. This email is your proof of purchase. Delivery Address: %full_address% Order Date: %most_recent_invoice_date% Order Number: %most_recent_invoice_number% We confirm payment has been received, with thanks: Payment amount: %most_recent_payment_amount% Powerverse are happy to provide a full refund if you change your mind before installation. After installation, you have 14 days to return your product subject to our Terms and Conditions. If for any reason we can't install your charger once you've made payment, we will issue a full refund. If we discover that your installation requirements fall outside of the definition of a standard Installation and you don't want to pay the additional costs, we will also refund you in full (subject to our cancellation terms). Aftersales Warranty & Support information. Please retain this email for your records. Next steps Before we can schedule your Powerverse Home EV Charger installation, we need you to complete a Digital Home Assessment. This gives us the information we need to make your installation as smooth as possible. We recommend using a smartphone to complete the assessment as you will be asked to upload some images. If you didn't complete the Digital Home Assessment after making payment, you can return to it at any time at the following link. (If this link takes you back to the payment complete page, you will need to click on the 'finish and submit' button on that page to continue to the Digital Home Assessment.) %job_link% If you need any help completing the Digital Home Assessment, please contact us at support@powerverse.com. Once you've submitted your assessment, one of our trusted installation partners will be in touch to schedule your installation. This should happen within a few days, with installations normally taking place 3-6 weeks after being scheduled, depending on our installers' availability in your area. Your charger will be delivered directly to the installation address you have given us, and should arrive up to 7 days before your installation date. You will receive delivery updates via email from our courier service APC, and you will be able to manage your delivery by following the links in their emails. If your local Distribution Network Operator (DNO) needs to upgrade the supply to your home, or your energy supplier needs to install an isolation switch at your property, we are not able to install your charger until these works are complete. These processes typically take 4-16 weeks, depending on DNO or energy supplier engineers. Your countdown to charging your EV at home has begun! The Powerverse Team hello@powerverse.com powerverse.com Powerverse Investments Limited, Company no: 14859819, 5th Floor, Belvedere Road, London SE1 7PB, United Kingdom